XF2 Addons NixFifty - Tickets 2.10.0

This add-on is not affiliated with XenForo Ltd.

Tickets is a support system solution for XenForo 2 aiming to collate all your helpdesk needs in to one easy to use solution.

Features:

• Allow users to create new tickets in configurable categories. Custom permissions allow you greater control over who can see a ticket and who can respond to them.
• Sophisticated guest support allowing non-users to create tickets and receive responses and notifications from them.
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• Add support for XenForo 2.3+.
• Require PHP 8.0+.
• Require Standard Library by Xon v1.21.0+.
• Add support for rejected and disabled users to create tickets.
• Add support for silently editing ticket messages.
• Add support for uploading audio/video files to ticket messages.
• Add support for uploading audio/video files to knowledge base articles.
• Add webhook support for tickets and ticket messages. XF 2.3+ only.
• Add tracking for basic ticket statistics.
• Add option...

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• Fix "Watched tickets" link showing for guest users.
• Fix staff reply check when guest users reply to a ticket.

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• Add category option to alert email addresses when a ticket is opened in that category.
• Add priority option to alert email addresses when a ticket is opened with that priority.
• Add ability to set business hours. Use this with notices to communicate that replies may be delayed out of hours.
• When upgrading from the XenForo 1 version, don't overwrite the first category's properties.
• Assorted improvements and fixes for anonymised ticket messages.
• Emails that fail to be...

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• Allow staff users to set a separate signature for help desk replies.
• Display open and total ticket counts on the category list when viewing the ticket queue.
• Add a style property to toggle how ticket counts should be displayed on the category list.
• Fix not being able to delete attachments from ticket messages.
• Fix not being able to unlock locked tickets from the ticket edit page.
• Fix anonymised staff replies would cause the first message of a ticket to be indexed as...

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Fix "Call to a member function setAsSaved() on false" error.

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Tickets 2.10.0 is now available for all licensed customers to download.

• Add criteria to match tickets that do not have a particular status or priority.
• Add description and usage help support for ticket prefixes.
• Add various widget positions across the add-on.
• Compatibility fix for moderator tools dropdown not appearing correctly on UI.X styles.

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